Frequently Asked Questions

Delivery is typically completed within 5 to 7 business days following order processing. Expedited shipping options are also available at checkout for time-sensitive orders.

Depending on the device, the production time is from a few days to a few weeks. We make simple cutting tables in 1-2 weeks, and advanced tables, such as RollMaster Premium – up to 6 weeks. Production time may vary depending on the season, so it is best to ask before buying.

We provide a standard 1-year warranty for all B2B customers.

The warranty covers the replacement of all defective or damaged parts, with the exception of consumable components that are subject to normal wear and tear during regular use.

You can submit warranty claims through our online contact form, email, or via WhatsApp chat.
We typically respond to all warranty claims the same day they are submitted.

Absolutely. We offer comprehensive online technical support using video communication tools to help guide you through any repair process.
You can also check our video tutorials support section first to see if there’s an existing solution for your specific issue.

We ship replacement parts in 24h on business days.

Maintenance and service costs can vary depending on usage and specific needs. We offer flexible support options to suit different requirements—please contact us for more details.

RollMaster can cut a wide range of materials including most woods, plastics, foams, fabrics, and soft metals like aluminum. If you’re unsure whether it can handle your specific material, feel free to contact us with details—chances are, it can!